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Services
CREATING VALUE THROUGH SERVICE

PSH has always been associated with the concept of pump manufacturing, and we have acquired both specialisation and recognition in the market. However, PSH is more than a pump manufacturer; thanks to our specialisation, we have been able to:
  • Further consolidate our knowledge
  • Better study customer's needs
  • Understand market behaviour
  • Combine resources and efforts to offer what it is really expected

Because of all this, we began to develop a new line of services:
  • Which not only compliments our product manufacturing strength but also provides the customer with the confidence of knowing that they have placed their trust in a company which are experts, at the global level, in swimming pool pumps.
  • The customer is going to enjoy new experiences, not just from a productive perspective, but also with the aim of giving the customer piece of mind when acquiring our products and services.

Our new services portfolio has been conceived under this premise, taking into account our whole value purpose:
Services
  • INFORMATION, ADVICE, SUPPORT

    INFORMATION, ADVICE, SUPPORT

    Pre-sales services
    AIM: To provide technical support to the customer in order to influence their product or service acquisition, providing them with the necessary support to achieve their goals and giving them the peace of mind that comes from being able to rely on a specialist professional, the best person to guide them.
    INFORMATION
    • Preparation of technical manuals specialised for specific products
    • Compilation of technical reports on projects to be carried out
    • Information about specific regulations

    ADVICE
    • Guidance about the suitability of the products to be used
    • Useful advice on product start-up
    • Specifying needs
    • Project Design

    SUPPORT
    • Participation in technical meetings
    • Visit to facilities
    • Project verification
    • Redesign of needs
    • Factory product tests
  • DESIGN, MANUFACTURE, CUSTOMISATION, LOGISTICS

    DESIGN, MANUFACTURE, CUSTOMISATION, LOGISTICS

    Sales services
    AIM: To provide the customer the most appropriate product for their needs
    DESIGN
    • Exclusive, tailored-made swimming-pool pump designs, following the specifications given by the customer, who will have the patent for the product.

    MANUFACTURE
    • Manufacture of exclusive swimming-pool pump designs from projects implemented for the customers or provided by them.
    • Manufacture of products within the usual PSH product portfolio.

    CUSTOMISATION
    • Product customisation following the customer's specifications with regards to colour, user manuals, identification plates and packaging.

    LOGISTICS
    • Storage of orders, products or spares waiting to be delivered to the customer.
    • Outsourcing.
    • Holistic management of 'PSH-customer' or 'PSH-end user' dispatches.
  • ASSISTANCE, MAINTENANCE, REPAIR

    ASSISTANCE, MAINTENANCE, REPAIR

    After-sales services
    AIM: To guarantee support, maintenance and repair services for the products and services acquired
    ASSISTANCE
    • Commercial support through the personalised customer supoprt team.
    • After-sales technical advice.
    • Training
    • Standard guarantee service (2 years at PSH) and extended guarantees (up to 5 years).
    • Customer portal, order processing, history checks and order tracking (24h / 365 days).

    MAINTENANCE
    • PSH Official Technical Support Service.
    • Spares supply.

    REPAIR
    • Quality incident management.
    • Product incident control.
    • Fault repairs.
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